INNOVEX Managed IT Services Overview

INNOVEX offers infrastructure support for servers, networks, wireless and desktops, help desk and user desktop support, and security firewall and antivirus maintenance.

Our IT engineers assist with remote and on-demand on-site support, for troubleshooting and problem resolution.

Focus on client satisfaction — We want you to be a satisfied client, and we’ve crafted a service that puts you first. 

A dedicated team — Your assigned virtual chief information officer works with you on strategic planning, IT budgeting, and facilitating changes. Your IT network administrator ensures stability, performance and compliance of your IT infrastructure. We also provide you with an account manager to ensure your satisfaction. And our team of support professionals will handle your everyday IT needs.

A solution designed to fit your needs — We offer the flexibility to customize your plan according to what you really need.

Control of service levels and management of projects — Your business is unique and you need to be able to determine the service levels that best fit your needs.

Single monthly fee for both on-site and remote monitoring — Our contract includes both remote monitoring and on-site calls, so you have no surprises.

Easy onboarding process — We take care of the process for setting up the remote monitoring and getting to know your equipment and software. There are no hidden fees.

Transparency — We issue incident reports whenever something needed fixing, whether or not it was detectable by you. We let you know what broke, why that happened, what we did to fix it, and how it might be prevented in the future. We also provide monthly reports, and meet with our clients quarterly for a business review, to help you plan for the growth you want. 

Project management capabilities — Whether you want the entire project handled by us, or you prefer some involvement, we’ll work with you. At INNOVEX, we like to share what we know, and transfer knowledge liberally.

Simplified service requests — We don’t ask you to remember multiple phone numbers, just click the Support button on our website and fill out the form, or email or call us, and your request is added to our queue.

ADDITIONAL SERVICES

  • Managed cloud
  • Microsoft cloud offerings
  • Managed security
  • Disaster recovery and backup services
  • Virtualization
  • Wireless infrastructure
  • Networking
  • Migration services
  • IT assessments

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INNOVEX