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Managed IT Services Evaluation Checklist

Knowing which questions task is critical for you to find the right service group for your business. This checklist will help in your evaluations.

  • Does the provider have an in-house staff with the qualifications and relevant experience for the support you will need?
  • One point-of-contact, or multiple ones? Who will get to know your unique requirements?
  • Wider range of services available, in addition to what you need right now?
  • How often does the provider plan service onsite vs. remotely? Does this meet your needs?
  • If service is provided remotely, will you be asked to work on the provider’s behalf?
  • Is the provider close enough to be able to service onsite quickly?
  • Security management included? (i.e. firewall monitoring and application patching)
  • Will you own or rent your equipment and software?
  • Will you have access to your passwords and network documentation?
  • Which third-party certifications does their IT staff hold?
  • Who does the provider partner with?
  • Will the provider give you customer references to check?
  • Contract and pricing straight-forward? Remote monitoring, maintenance and onsite service calls covered? Any hidden fees?
  • Does the contract have performance-based service level agreements?
  • Will the contract save you money?
  • Is the provider financially stable so they’ll be there when you need them?
  • Can the provider consult with you to build a technology plan for your business?
  • Is the provider willing to work with and augment your existing IT staff if you have them?
  • Is service available 24x7x365?

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