Click here to learn how we’re responding to the COVID-19 outbreak and ensuring your safety

Managed IT Services Evaluation Checklist

Knowing which questions task is critical for you to find the right service group for your business. This checklist will help in your evaluations.

  • Does the provider have an in-house staff with the qualifications and relevant experience for the support you will need?
  • One point-of-contact, or multiple ones? Who will get to know your unique requirements?
  • Wider range of services available, in addition to what you need right now?
  • How often does the provider plan service onsite vs. remotely? Does this meet your needs?
  • If service is provided remotely, will you be asked to work on the provider’s behalf?
  • Is the provider close enough to be able to service onsite quickly?
  • Security management included? (i.e. firewall monitoring and application patching)
  • Will you own or rent your equipment and software?
  • Will you have access to your passwords and network documentation?
  • Which third-party certifications does their IT staff hold?
  • Who does the provider partner with?
  • Will the provider give you customer references to check?
  • Contract and pricing straight-forward? Remote monitoring, maintenance and onsite service calls covered? Any hidden fees?
  • Does the contract have performance-based service level agreements?
  • Will the contract save you money?
  • Is the provider financially stable so they’ll be there when you need them?
  • Can the provider consult with you to build a technology plan for your business?
  • Is the provider willing to work with and augment your existing IT staff if you have them?
  • Is service available 24x7x365?

Get a FREE Network Health Assessment

Ensure your network is secure and let our IT engineers recommend improvements.

Let's do it!